QA Assistant Jobs in Karachi, Pakistan –

  • Company:
    AAA Facility Management
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Human Resources & Recruiting

Primarily responsible to work on quality process implementation and improvement.

Contributes in design of call monitoring formats and quality standards.

Performs weekly, bi-weekly or monthly call monitoring and provides feedback to Head Office

Uses quality monitoring system to compile and track performance at team and individual level

Provides actionable data to various internal support groups as needed

Prepares and analyzes internal and external quality reports for management review

Defining SOPs and scripts for contact center agents

Any task assigned by the management

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