Skill: websphere , information technology , programmer analyst , sql , database , security , shell scripting , windows , splunk , unix / linux; Exp: 1-3 years; Drives issue resolution by making critical decisions that may impact multiple clients processing. Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply. Performs monitoring and operational management functions for associated hardware and software within 24×7 processing environment. Maintains peak performance at full capacity for all systems. Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments. Recognizes abnormal processing conditions and makes appropriate response decisions. Follows escalation procedures when appropriate to resolve errors in a timely manner. Makes use of available documentation to resolve errors and identifies/implements documentation gaps. Recognizes and implements/automates process enhancements. Monitors and responds accordingly to an array of system and application generated messages. Responds in a timely manner to questions and requests from incoming calls and incident tickets. Proactively maintains contact with clients and serves as client advocate to internal organizations. Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence. Works on internal and external projects of various sizes, complexity. Contributes to existing and develops new solution approaches to the IT environment. Other related duties assigned as needed. EDUCATION REQUIREMENTS Full time IT related degree/diploma. Bachelor’s Degree in Computer/Information Technology (Preferred) Technology skills Unix/Linux (shell scripting preferred but not essential) Database skill – fundamental understanding of SQL and ability to write/modify SQLs as per requirement Should have fair understanding on Windows, .Net Framework, Webservices, IIS, IBM HTTP Server (IHS), Websphere Understanding of Enterprise Monitoring & Performance Management tools like SCAPM, DynaTrace, ThousandEye and Splunk. With a 50-year history rooted in the financial services industry, FIS is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Function: IT Software : Software Products & Services