Skill: problem management , it operations , service management , director , service improvement , infrastructure services; Exp: 0-3 years; Description Job Title Problem Analyst Location Pune GradeBA4 The Problem and Availability Management team operates the global Problem Management Process to mitigate the impact of incidents on Barclays IT systems, preventing Major Incident recurrence and driving improvements to service stability & availability for the benefit of our customers and partners. Your Role Manage the Post Incident Review (PIR) process for Major Incidents to drive identification and resolution of root cause to prevent incident recurrence Create and publish Executive Incident Reports providing a succinct intuitive summary of Major Incidents for Exec, MD and Director visibility Drive the timely and satisfactory resolution of all owned Problem Records o Ensure root cause analysis is undertaken o Ensure problem root cause resolution is implemented into production o Where resolution is not implemented, secure appropriate documented justification and sign-off o Ensuring High Severity Problem Records are closed to agreed and published levels of quality Actively collaborate across Infrastructure Services and Application teams to identify potential areas of instability to inform the need for dedicated Service Improvement Units (SIU) Own and manage SIUs to identify and drive improvement activity to increase service stability and availability Collaborate across Technology Command Centres teams to inform TCC operational strategy Identify and implement improvements to local team procedures Deliver high quality performance analytics/data quality reports to Senior Management, Risk and Governance Forums in line with agreed deadlines Drive identification & implementation of enhanced service availability metrics Essential Skills Qualified in ITIL Service Management Foundation Proficient in understanding and application of ITIL Incident, Problem and Change disciplines Desirable Skills ITIL V3 Service Operations Practitioner Experience of working in IT Operations About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. For further information on EVP, please click on the link below https//now.barclays.com/WCP/content/intranet/en/functions/operations-and-technology/global-service-centre/EVP.html *Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites. Please speak with your recruiter about the specific location plans for your role. Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. https//jobs.barclays.co.uk/search-jobs/ & enter the Job ID. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Project Leader/ Project Manager
Degree: MD/ MS (Medicine)
Function: IT Software : Software Products & Services