Personal Banker

  • Company:
    Barclays Bank PLC
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Banking

Skill: investment banking , banking , advisor , credit cards , trade operations , wealth management , personal banker , risk management , trade , query resolution , risk; Exp: 0-3 years; Overall purpose of role To work in a team environment for various transactions based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high level customer service Your Role Process transactions in accordance to approved process and procedures, international regulations (Standard banking practices and ICC Rules) and within pre-agreed service levels and with speed and accuracy Adhere to quality control discipline, procedures and checks at all times Day to day query resolution, with upward escalation of more complex queries to the management team Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage Assist team manager in administration of the section, including organizing workflow, queue management & query resolution May be involved in the retrieval and distribution of information, either on paper or any other electronic medium Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews Thorough solution of queries & identify improvements to processes Provide advice, guidance & training to new processing staff Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions Identify and investigate problems specific to their area of expertise and recommend remedial action Meet the productivity target established for the profile. Share workload with the other team members within the unit at all times Ensure accurate tracking and reporting of WIP errors, conduct WIP error analysis and assist others in the team to reduce WIP errors To accurately record and update all applications and spreadsheets daily and ensure a summary of events accurately reflect status of workload. Maintain and develop knowledge base by keeping up to date with changes to controls & Checks Essential Skills Effective communication, including questioning skills Ability to work independently or as part of a team Achieving high standards and delivering results with accuracy and attention to detail MS Office Applications (preferably, Excel, word & PowerPoint) Ability to comprehend given set of instructions by combining analysis and judgment and apply the same for day to day transaction processing Risk awareness Graduate in any discipline (Fresher are also eligible) Experience of working in a customer facing service environment Flexibility in hours of work and ability to work changing shifts patterns Desirable Skills Experience of working in BPO/KPO Familiarity with procedures, policies, products and services of a financial organization Knowledge of related risk and audits Ability to work within deadlines/customer demand Prior experience in International Trade Operations with basic working knowledge of relevant Trade Product(s) and basic understanding of relevant ICC rule(s). About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law About Barclays India Employee Value Proposition At Barclays, each day is about being more as a professional, as a person. The statement Be More @ Barclays represents our core promise to all current and future employees. It is the characteristic that we want to be associated with as an employer, and therefore is at the heart of every employee experience. Following are the four supporting pillars of our employee value proposition Be More Globally Connected Be More Inspired Be More Impactful Be More Valued For further information on EVP, please click on the link below https//now.barclays.com/WCP/content/intranet/en/functions/operations-and-technology/global-service-centre/EVP.html

Banking -General

Degree: 

Experience: 0-3

Function: Finance / Insurance Services