Performance Management Specialist


  • Company:
    Nokia Siemens Networks Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 months ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: reports , business services , data collection; Exp: 5-7 years; Corporate Services COO Chief Operating Office 1800000J9C Requisition # General The Performance Specialist leads all the activities associated with Key Performance Indicator (KPI) definition, data collection, data analytics and reporting needs of the Global Business Services (GBS) Unit and Procurement Services (PS) Sub Unit. Main Responsibility Area Performance Specialist is responsible for liaising with the respective functional units in KPI definition, data collection, data analytics and reporting. Based on the KPI results/trends, perform Root Cause Analysis (RCA) with functional teams and follow up on necessary corrective actions. Manages and continuously improves the reporting process, analyses the results and makes them available to support decision makers. Job Description Single point of contact (SPOC) for all data, reporting and performance management information at GBS Unit & PS Sub Unit. Leads all technical aspects related to the reporting and analysis of the defined KPIs and Service Level Agreement (SLA) established with the stakeholders. Is responsible for the centralization of all relevant data, for the standardization of KPI/SLA processes and methods across all functional teams. Is responsible for the continuous improvement of the service level through timely analysis of data and corrective actions derived therein, by closely working with the operational teams. Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis. Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters. General requirements Graduate 5-7 years overall working experience, including experience in performance management Has strong proficiency in excel, advance excel and data analytics platforms Fluent in oral and written English. Excellent interpersonal and communications skills Has keen interest in learning new technology

Application Programming

Degree: 

Experience: 5-7

Function: IT Software : Software Products & Services