Partner Account Operations Manager

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Posted:
    6 months ago
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Partner Account Operations ManagerPrimary LocationBengaluru, Karnataka, India; Chennai, Tamil Nadu, India

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.




Glassdoor Rating: 70%

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What you need to know about the jobJob ID1024886Date posted5/21/2018Primary LocationBengaluru, Karnataka, India; Chennai, Tamil Nadu, IndiaOther locationChennai,Tamil Nadu,IndiaJob CategorySales OperationsScheduleFull timeShiftNo shift premium (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Roles and responsibilities

+ Lead the team ofoperations managerswith sales teams (Virtual Teams) for effective collaboration and deliver critical deals to meet revenue commitments, minimize SLA penalty risks and timely reviews and signoffs by end customers as necessary.

+ Lead the team ofPartner Account Operations Managersaligned with partners for effective collaboration and deliver critical deals to meet revenue commitments. Drive partners for timely submission of information back to HPE and facilitate a structured engagement throughPartner Account Operations Managersfor operational performance and financial reconciliation with periodical checkpoints and reviews.

+ You willmanage assigned list of partner accounts and be first point of contact for escalations from team.

+ Play an active role in helping form and execute the strategic plans for the team and deliver to sales effectiveness improvement goals.

+ Ensure operational performance levels are maintained and COEs deliver to SLAs to the country teams.

+ Deliver continuous improvements and cost efficiency in country and COE towers.

+ Establish and operate a structuredAccount Operations Manager andPartner Account Operations Manager operating model with predictability and business results.

+ Build and operate an engagement model for project deliveries, operational escalations aligned with MOC teams &Global Operations Partner Account Operations Managerwith Strategic Partner operations teams, Global Operations PMOs and cascade to the sales teams for alignment and smoother execution.

Key Performance Indicator

+ Sales Survey.

+ Number of initiatives and business results or quantified operational benefits realized.

+ Number of escalations proactively managed and customer/partner/sales issues addressed.

+ Number of standardization/simplifications delivered.

+ Recognition from sales, partners and customers.

+ Delivering to Quarter over Quarter efficiencies in transaction management and invested in new initiatives.

Education and Experience Required:

+ Full time Bachelor or Master degree

+ Typically 6 to 10 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.

Hewlett Packard Enterprise Values:

Partner. Innovate. Act.

We live by three core values that drive our business.

Simplified, we are good partners, great innovators and we make things happen.

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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