Opening for Collections/Customer Retention Specialist in Kolkata


  • Company:
    Elagoon Business Solutions Pvt Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    CRM/CallCentres/BPO/ITES/Med.Trans

Skill: “retention” , “customer retention” , Collections; Exp: 1-6 years; Greetings from ELAGOON BUSINESS SOLUTIONS PVT LTD.Elagoon is hiring forCollections/Customer Retention Specialist for International Voice ProcessCall 8585024492 (11am to 6pm)Contact Person Ananya Kundu (HR-Elagoon)Responsibilities and DutiesEligibility & Desired Candidate Profile Make outbound reminder calls and assist customers with payment optionsConduct outbound reminder calls and assist customers with payment options over the phone or in storeComplies with all state and federal laws governing the financial services industryMeet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measuresTreats customers and co-workers with dignity and respectParticipates in on-going learning and developmentMinimum Experience and QualificationsMust understand and meet the demands of a customer focused call center environmentMust be dedicated to the work ethic and employment philosophy of an at will employer.Must work independently, manage multiple projects and produce timely and effective resultsMust be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.High school diploma (Higher education a plus)1+ years of experience in a service related fieldBenefitsSALARY will be FIXED.DROP facility will be provided5 days working [ SATURDAY-SUNDAY fixed off]Assured hikes for experienced.

Any Process – International BPO Type

Degree: 

Experience: 1-6

Function: BPO / Customer Care / ITES / KPO / Telecaller