Skill: customer service ” , “agents take customers” , “necessary breaks throughout; Exp: 2-4 years; Customers usually contact support because they need more information. If an agent cant effectively answer their customers questions, theyll only add up to their confusion. Thus, agents need to be knowledgeable about their products and services. If in case you stumble on a very difficult inquiry, don t hesitate to ask for a supervisors advice. Or perhaps, if you work with other agents who are less knowledgeable, share what you know.Take a Break to Avoid OverworkingSpending a lot of time in front of a computer screen may fade your effectiveness down. To always be on top of the game, take necessary breaks throughout the shift. Surely, your boss won t mind if you take short walks and chats with your co-agent.
Non Voice Process – Both BPO Type | Non-Voice Process – Domestic BPO Type
Function: BPO / Customer Care / ITES / KPO / Telecaller