Officer


  • Company:
    Standard Chartered Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Banking

Skill: retail banking , exceptions , kyc , fundamentals , operational risk management , banking knowledge , account opening , risk , transaction; Exp: 2-5 years; About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Domain Capabilities Product / Domain Knowledge Possesses in-depth understanding (end to end) on the product / process To possess End to end knowledge on the processes handled under Liability / Asset products Must be able to suggest enhancements in sub systems so that the work around or hands off is reduced Must follow the process notes and DOI and ensure NIL deviation from the guidelines. Able to perform rule based technical work involving acceptable deviations and exceptions. All applicable pre processing checks to be completed without missing any Check. Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them To keep in mind the customer’s expectations with reference to Liability / Asset products Process Management Able to identify opportunities to automate repetitive logic based manual activities. Process review which involve routine processing with a standard set of inputs and suggest automation in the TP system Non value added activities or duplicate checking activities either manual or on system to be identified and highlighted to improve process efficiency Perform independent activities concurrently The changes to the process as advised by the relevant authorities from time to time are to be well understood in terms of execution The accuracy for processing each of the transaction posting is to be understood and output delivered accordingly Give inputs from ground level after understanding the big picture Must be knowing end to end process so that automation opportunities in TP systems can be provided Must be able to suggest methods of decreasing TAT Supports and involves in change management plans in achieving mutual objectives to manage change. As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption Open to suggestions and experimentation Welcome suggestions by the makers, analyse effectively for opportunities of automation Be willing to experiment effectively which would bring TAT reduction for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities To have a sense of urgency in meeting deliverables in TAT and Accuracy To always have customer requirements in mind while executing service requests To appreciate the requirement of delvering accurate output every time To perform all transactions right the first time Compliance to Group Policies, procedures and Code of Conduct BAU Planning Possess ability to understand the work plans and organizes their own work effectively Able to identify sudden changes at a transactional level Raises issues when they see the task is at risk Completes work as assigned People and talent To achieve stipulated minimum productivity PERCENT and Efficiency (CUR) PERCENT Operational risk Management Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. Escalates issues to senior management within parameters of role Describes the fundamentals of operations risk Awareness on transactional level fraud Behavioural Capabilities Precision Accuracy Performs tasks accurately and thoroughly; double-checks the accuracy of the process Handle all transactions as per the laid down policies and procedures. Able to understand what “quality work” is and should strive to contribute towards it. To ensure to have minimal Pass 1 errors and NIL Pass 2 errors Client Centric Able to create impact directly or indirectly through professional behavior and appearance. Understands that the action he/ she does has an impact on the customer directly or indirectly. Understands basic customer service requirements and relates error free processing to customer service Responds promptly in an efficient and accurate manner as per the required TAT Communication Ability to communicate clearly so as to be understood by the recipients. Ability to understand instructions and written documentation clearly and accurately Problem Resolution Understands the situation and perform right escalations Being able to provide data for performing root cause of the problem Ability to speak up when in disagreement and opposition Ability to understand the existence of crisis and conflicts Able to work in a team with good interpersonal skill To ensure that errors highlighted are rectified or reported on the same day of errors identified (specifically for the activities handled from time to time) To report / escalate exceptions to the Team Leader / Team Manager Stakeholder Management Understands and knows who the stake holders are and meets SLAs. Able to provide timely and accurate response to queries / request raised by Stakeholders People Management Able to co operate and work as a team in an open and approachable style. Be good team player taking teams goals in to consideration. Change Management Understands the need for change and willingly accepts it Able to quickly adapts to changes with regards to process, projects, behaviour etc Ability to look beyond self interest to collective interest To positively respond to the pace of change Data Analytics Able to analyze the process to understand the dimensions of the job COMPETENCIES LEADERSHIP COMPETENCIES Leadership Level Spot Opportunities Individual Contributor Solve Problems Individual Contributor Take the Lead Individual Contributor Build Resilience Individual Contributor Collaborate Individual Contributor Communicate Individual Contributor Deliver Sustainably Individual Contributor Achieve Results Individual Contributor TECHNICAL COMPETENCIES Target Proficiency Level Compliance Technical Competencies Compliance Policies and Standards Entry Compliance Advisory Entry Investigations Entry Compliance Risk Assessment N/A Regulatory Liaison N/A Manage Change N/A Manage Projects N/A QUALIFICATIONS B.Com, BBA, BBM For Grade B Freshers / Upto 2 years of relevant work experience in the following areas[ Retail Account Opening / Account Services / Document review as per Know Your Customer (KYC) guidelines for either of the Products Liability / Asset / Chargeback / Settlements Accounting Knowledge Compliance Logical Reasoning Analytical Aptitude Typing Reading Comprehension Basic Banking knowledge

Banking -General

Degree: 

Experience: 2-5

Function: Finance / Insurance Services