Skill: policies , hr , employee exit , learning , hr policies , hr operations , interview , performance management; Exp: 1-3 years; We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Advises and guides managers and employees on HR policies, products and processes at the time of Exit. Carry out leavers interview to obtain feedback on their experience with the bank. Ensure Full and Final Settlement is completed and briefed to the employees. Ensure end to end leavers process is followed as per defined timelines and processes. Takes personal accountability for resolving Exit related queries and follows through to closure. Build synergies and better coordination within the teams in GPS that carries out the processes for an Employee Exit. Develops a broad understanding of the bank, the geographies it operates in and the profile of the bank’s employees in order to better understand employee needs. Proactively escalates issues in a timely manner, where additional technical skills or authority are required, to ensure that queries are resolved within agreed timelines Takes initiative to continuously improve the knowledge management content, processes and usage so that content is easily accessible and readily available Identifies opportunities to improve HR products, processes, policies and ways of working by providing inputs to the AskHR knowledge management team, to ensure AskHR consistently provides accurate and reliable answers and solutions Provides inputs as requested for the root cause analysis to ensure a permanent fix is applied and prevent problem reoccurrence Takes ownership of personal development by seeking and responding to feedback on performance Proactively participates and leads personal development through formal and informal learning activities Delivers personal performance in line with the global performance management process to continually raises the bar on performance and takes ownership of personal development. Builds capability within AskHR by knowledge sharing of lessons learnt. Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the banks data protection standards Stays vigilant, proactive, risk aware and operates within the bank’s risk management and compliance framework Manages risk with every employee interaction ensuring any advice provided is with the bank’s guidelines Our Ideal Candidate Knowledge Experience of operating within a HR operations or service delivery function Awareness of how AskHR works with the rest of GPS, HR Specialists and country HR teams to deliver services to employees and managers Cultural awareness that influences how HR operates in our different markets Knowledge of the Standard Chartered HR products, policies and processes and how to deliver and support them through AskHR. Knowledge of the AskHR Helpdesk and enabling processes Knowledge of the PeopleSoft HRMS and PeopleSoft Portal to support employees/ managers to resolve queries through self help Understands the SCB structure and brings awareness of the cultural, legal and risk factors that influence how HR operates in our different markets Understands the various Standard Chartered Bank businesses, structure and matrix organisation Skills Applies judgment, within acceptable guidelines, to provide the most appropriate outcome to the employee or manager Manages challenging conversations over the phone Interprets employee needs accurately and in a holistic manner Seamlessly uses knowledge management resources to deliver tailored advice to employees/managers Identifies problems, gaps and complaints to propose process enhancements Influences employee behaviours to drive adoption of AskHR Excellent customer service skills Excellent spoken and written communication skills, including active listening and effective questioning Apply now to join the Bank for those with big career ambitions.
Function: Human Resource / IR / Training & Development