Skill: jncis , ccnp , f5 , cisco asa , fortigate , juniper , nexus , l3 , ccie , mpls , cisco , firewall , vpn; Exp: 2-5 years; Job Description About IBM IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in meaningful circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, rarely distinguishes IBM India from other companies in the industry. Business Unit Introduction IBM Global Technology Services (GTS) helps clients plan, implement and own an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services be it groundbreaking outsourcing tied to business outcomes or integrated led services or discrete services. Who you are A technical SME role which require strong hands-on experience on Network technologies. This team provides 24×7 support, as well as provides mentorship and support to all team members What youll do This role requires ability to work in a team environment and able to provide Technical and Thought leadership while working on complex customer issues and /OR during taking over ay new business and activities from customer to IBM. Drive end to end implementation of key industry standard methodologies in team to support day to day work and advance services around Firewall, Routers, Switches & Load balancer etc. Support the operations of advanced IP network/security services and take blocking issues from Level 3 and SME engineers and as directed by Operation Managers Progressive experience in a dynamic Network Operation environment How well help you grow Youll have access to all the technical and management training courses to become the guide you want to be Youll learn directly from guide developers in the field; our team leads love to mentor You have the opportunity to work in many different areas to resolve really excites you. Required Technical and Professional Expertise 7- 12 – year Network support experience with over 2 years recent experience as technical leadership role, who can contribute with end to end driving the Operations/ implementation of key industry standard methodologies on technical services around Firewall, Routers, Switches and Load balancer Excellent Written and Superb communication skills to represent IBM in front of very Senior technical counterpart from customer side Independent-thinker and self-starter, who can work well within team environment. Organizing skills to do multitasking while working on dynamic technical assignment Vendor certification (CCNP, Cisco ACI, F5, Fortigate) two of the certification required -Vendor certification (CCNP, CCIE, Cisco ACI, JNCIS, JNCIP, F5, checkpoint, Fortigate etc.) is desirable Deep Understanding in Remote troubleshooting and diagnosis of network connectivity issues Handle shifts and exchange handoff between various shifts Preferred Tech and Prof Experience Strong knowledge on LAN, MPLS, VPN and support experience Strong conceptual and hands on experience in providing L3 /SME level support on below products Firewall (Fortigate, Cisco ASA, Juniper SRX,) Routers (Cisco 800, 1000, 1800, 2600, 2800, 2900, 3800, 3900, 7200) Switches (Cisco 29xx, 3xxx, 4xxx and 65xx series Catalyst switches) Cisco SDN technologies and Nexus Switches (9000, 7000, 5000 and 2000 Series) Load Balancer (Citrix NetScaler OR BIG IP F5) Advanced skills in Isolating and fixing the issue and excellent documenting skill on writing the RCA thereafter. Well versed with troubleshooting tools, techniques and methodology including advance troubleshooting skills at packet levels using Sniffer/ Wireshark / TCPDUMP/ Snoop etc. Documentation skills to craft SOP and network Diagram using MS Visio is preferred EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Degree: ME/ M.Tech./ MS (Engg/ Sciences)
Function: IT Hardware : Hardware Products & Services