Skill: network , network connectivity , ip , remote troubleshooting , it infrastructure; Exp: 8-12 years; Job Description About IBM IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in meaningful circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, rarely distinguishes IBM India from other companies in the industry. Business Unit Introduction IBM Global Technology Services (GTS) helps clients plan, implement and own an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services be it groundbreaking outsourcing tied to business outcomes or integrated led services or discrete services. Who you are This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and dedicatedly identifying issues before they become customer affecting. This team provides 24×7 support, as well as provides mentorship and support to all team members What youll do Craft and designing maintenance and troubleshooting of High-end Routers/Switches/load balancer/Firewalls etc. appliances utilizing standard methodologies along with other aspects of client security. Collaborate with Architects on solutions addressing application delivery, integration, and access control needs. Support the operations of advanced IP network/security services and take blocking issues from Level 3 and SME engineers and as directed by Operation Managers Progressive experience in a dynamic Network Operation environment How well help you grow Youll have access to all the technical and management training courses to become the guide you want to be Youll learn directly from guide developers in the field; our team leads love to mentor You have the opportunity to work in many different areas to resolve really excites you Required Technical and Professional Expertise Should have 8 – 12 years of experience in Network & Securities Experienced 1st level, help desk network problem determination and resolution Experienced 2nd level, 3rd level and 4th level network incident & problem determination and resolution Experienced of Design & solutioning of Network Experienced 3rd party vendor coordination, support, and management for incident & problem determination and resolution Perform site acceptance testing Deep Understanding in Remote troubleshooting and diagnosis of network connectivity issues Get along with customers and vendors (some technical some non-technical) Must be able to communicate technical jargon to non-technical people Preferred Tech and Prof Experience Routing and Switching, Security along with any of the followed additional network technology vertical like Load Balancers, WAN Optimization, Wireless, Voice etc. EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Function: IT Hardware : Hardware Products & Services