Skill: orientation , training , it , welfare; Exp: 2-5 years; Manager, Driver Welfare City Operations, Operations & Launch in Gurgaon, India About Uber Were changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now were a part of the logistical fabric of more than 600 cities around the world. Whether its a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And thats just what were doing today. Were thinking about the future, too. With teams working on autonomous trucking and self-driving cars, were in for the long haul. Were reimagining how people and things move from one place to the next. What Youll Do Design and implement a de-novo driver welfare program to deliver a step change in elevating Uber as the preferred platform of choice for riders on QoS (Quality of Service)and Improve driving experience on Uber and help driver partners maximise earnings & flexibility Create a framework for a scalable and efficient implementation of the program adhering to the timelines and goals Collate, Abstract and Prioritise requirements and conceptualise them in the right way, coherent with the goals and timelines Identify capability gaps and forge the right partnerships with external parties and relevant SMEs to bridge the needs Develop and optimise scalable processes which would help streamline the program in the long run Establish key KPIs for the program and deliver on them in the short to medium term What You’ll Need 2 years of experience in program management, strategy work or related experience. Experience with training would be preferred but not mandatory Ability to zoom in to address operational nuances and zoom out to have sight of the larger goals Data-driven decision mentality and sound business judgment through strong analytical thinking High adaptability to change and ability to execute quickly High Emotional IQ and equipped to deal with multiple stakeholders (external and internal) and understand driver/ rider mindset Flexible and forward thinking – we need someone sharp and eager to play with different models to help us scale Self-starter and collaborative leader. Everywhere you go, you can’t help but mobilize people, build things, resolve problems, get into the details, go above and beyond, and draw out the best in people. You are a doer and motivator of others. Speed, resourcefulness, and go getter attitude – Uber is committed to constant improvement. Youre excited to help create a product with value At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Function: Human Resource / IR / Training & Development