Manager, Continuous Service Improvement

  • Company:
    Standard Chartered Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:

Skill: delivery , service management , service improvement , collaboration , project delivery; Exp: 10-13 years; Manager, Continuous Service Improvement-(1800025556) JobTechnology Primary LocationASEAN & South Asia-India-Bangalore ScheduleFull-time Employee StatusPermanent Posting Date19/Jul/2018 Unposting DateOngoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities To identify and deliver service improvement activity across the Domain through employing process improvement methodologies and the application of innovative thinking To work with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change To lead and facilitate process improvement based workshops to drive ideas and solutions To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working To identify trends and process variations as part of establishing a continuous improvement monitoring system To assist in the development and implementation of a best-in-class continuous improvement strategy To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times To set up a program, deliver coaching and run projects pan jurisdiction To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects Our Ideal Candidate At least 10 years of experience with designing, implementing and maintain processes preferably ITIL based processes At least 10 years of having used a Service Management tool, preferably ServiceNow and/or Remedy Deep knowledge of ITIL processes, certified in ITIL V3, preferably OSA or Service Operations Well-developed presentation and facilitation skills Experience in facilitating Incident, Problem, Change & Release Management processes, including collaboration with senior-level stakeholders Excellent communication skills Excellent English skills, written and verbal Demonstrated the ability to work proactive and show can-do attitude Ability to collaborate and communicate across teams and suppliers in order to ensure process adherence Ability to analyze, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be Aresult-oriented approach to work and an ability to motivate others to deliver results Global mindset Apply now to join the Bank for those with big career ambitions.

Project Leader/ Project Manager


Experience: 10-13

Function: IT Software : Software Products & Services