Manager, Continual Service Improvement (Technology & Operations / Technology Services / Incident Management / J748)

  • Company:
    Standard Chartered Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:

Skill: delivery , technology , environment , service improvement , project delivery; Exp: 0-3 years; Manager, Continual Service Improvement (Technology & Operations / Technology Services / Incident Management / J748)-(1800020129) JobTechnology Primary LocationASEAN & South Asia-India-Chennai ScheduleFull-time Employee StatusPermanent Posting Date26/Jun/2018 Unposting DateOngoing Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise here for good. We are currently looking for Manager- Continual Service Improvement. Key Responsibilities To identify and deliver service improvement activity across the Domain through employing process improvement methodologies and the application of innovative thinking To work with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change To lead and facilitate process improvement based workshops to drive ideas and solutions To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working To identify trends and process variations as part of establishing a continuous improvement monitoring system To assist in the development and implementation of a best-in-class continuous improvement strategy To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times To set up a program, deliver coaching and run projects pan jurisdiction To complete post implementation reviews to ensure successful delivery has been achieved and to To ensure that improvements can be made for future projects We are committed to building a culture that fosters a diverse and inclusive environment thats free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise here for good.

Project Leader/ Project Manager


Experience: 0-3

Function: IT Software : Software Products & Services