Lead Engineer / Sr. Customer Care Engineer BMH Service

  • Company:
    Thermo Fisher Scientific
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Biotechnology/Pharmaceutical/Medicine | Manufacturing/Industrial

Skill: minerals , warranty , power plant , instrumentation , feeders , team work , plc , spares , process knowledge , material handling , maintenance; Exp: 5-8 years; Lead Engineer / Sr. Customer Care Engineer BMH Service Job ID 79690BR Location India – Navi Mumbai Job Description Job Title Lead Engineer / Senior Customer Care Engineer BMH Service Job Location Pune / Mumbai (Transferable to Central India, subsequently if required) Reporting to (optional) Senior Manager BMH Service About Company Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. About Process Analytics Thermo Scientific Process Analytics business unit delivers best-in-class on line analytical systems and control solutions for the Minerals and Mining industries along with Bulk measurement and weighing solutions. The equipment are manufactured at two of our main locations in Adelaide, Australia, South Africa and Minneapolis, US and we have over 150 installations of these systems in India in serving the Cement, Coal and Mineral industries. Role & Responsibilities Purpose – Managing the customers service and maintenance requirements for the Bulk Weighing equipment with the key objectives of meeting the service business targets with respect to commercial commitments, Key performance metrics as well as ensure quality and timely service to the customers to achieve customer satisfaction. Prioritization of customer requirement, accurately forecast booking and revenue, improve costumers experience with Thermo products and support, plan and manage inventory, reduce DSO and DOS, improve on AR collection. Accounting and financial knowledge to manage day to day required with external and internal customer. Coordinating with various functions within the country and with the factories for commercial and technical matters to fulfill customer requirements for I&C, warranty and post warranty support. Maintaining excellent rapport and relations with the customers and managing their issues with a customer centric approach at the same time ensure profitable service business. Being innovative in identifying service, contract and spares business opportunities and prepare an executable plan to achieve the same Responsibilities To be a part of a highly motivated team and understand the role and the contribution to achieve the bigger Thermo Fisher goal. Team work is very essential Candidate should be able, confident, customer centric and able to provide value based solutions to customers. Negotiation skills are essential. Candidate should be able to accurately forecast booking and revenue figures and device contingency plan in case of unexpected head winds Improve costumers experience with Thermo products and support. He should be able to address customers concern in a sensitive manner. Understanding customer application and providing appropriate solutions is essential. Improve response time, quality of service and communication with customer. Candidate should be able to handle crisis and conflicts effectively. He should be able to coordinate effectively with External and Internal customers. Non-Negotiable Hiring Criteria Ready to Travel Pan India, average 15 to 20 days in months. An experience of performing similar role in an Analytical Instrument Organization of repute. Candidate Requirement Education & Experience levels BE/ Diploma (Instrumentation or Electronics) 5 to 8 years of field experience Nature of experience On site, field experience of dynamic weighing handing experience, like belt scales, weigh feeders, impact flow meters and sampling systems. Knowledge of cement & power plant weighing system requirements Knowledge Required Dynamic and static Weighing system. Basic PLC support, Mechanical , Civil &, process knowledge, Weighing system Raw material handling plants At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http//jobs.thermofisher.com . Link for schema



Experience: 5-8

Function: Production / Maintenance / Service Engg. / Manufacturing / Packaging