Job | AVP – Credit Cards Operation Manager | Gurgaon | Bank

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Recruitment/Placement Agencies | Consulting Services

Skill: accountmaintenance , audit , reporting , account maintenance; Exp: 6-11 years; Job | AVP – Credit Cards Operation Manager | Gurgaon | Bank Hiring for Bank 6 – 11 YearsDelhi NCR, Gurgaon Job Description Dear Candidate, We have an urgent requirement for the Credit Cards Ops Manager Grade – AVP Job Description Job Title AVP Credit Card Operations Department Credit Card Operations Location Gurgaon Reporting To VP Credit Card Operations Grade AVP Number of incumbents in the role Reporting Relationship Position Purpose (Provide a brief description of the general nature of the position; an overview of why the job exists; and what the job is to accomplish.) The role involves managing credit card operations post acquisition processes like payments, marketing operations, settlement, chargebacks, and account maintenance etc. Process development/creation of SOP, drive Quality initiatives, Customer experience and Stakeholder management. Position Responsibilities List in order of importance the major responsibilities of the job and the percentage of time spent on activities/Sub activities Sr. Key Responsibilities PERCENT Importance of Responsibility PERCENT Time Consumed 1 Efficiently manage all post-acquisition operations activities like payments, Marketing operations, settlement, chargebacks, account maintenance etc. 50 PERCENT 60 PERCENT 2 Manage Customer experience and quality framework of cards operation for qualitative delivery. 20 PERCENT 20 PERCENT 3 Manage and motivate large teams for effective performance management 10 PERCENT 10 PERCENT 4 Stakeholder management for smooth delivery of programs and products. Comply with regulatory and audit guidelines. 10 PERCENT 05 PERCENT 5 Managing outsourced agencies and ensuring that they deliver on agreed SLA’s and quality expectations. Identify gaps and continuously 10 PERCENT 05 PERCENT interact with vendors to improve overall delivery standards Qualifications and Experience Requirement Qualifications Essential Graduate / Post Graduate Experience Essential Extensive experience in managing credit card operations of large players. a. Skills Skill Attribute Business Analysis Good knowledge of credit card system and processes Ability to engage team, stakeholders and vendor to achieve business goals Behavioural Skills Self-Driven and Proactive High level ownership & Accountability Analytical Thinking Team Work Excellent communication skills Key Success Differentiators Efficient business delivery on all key parameters of post-acquisition cards operations Drive and engage large team to delivery high performance Managing stakeholders, regulators, audits and vendors effectively Support new initiatives / product launches A. Functional Inter-linkages Internal & External Internal Operations / Services / Product / Sales / Risk External Payment, CMS, loyalty program and other operational vendors Regards Jagandeep Singh Salary INR 10,00,000 – 17,00,000 P.A. Best as per the Industry Standards Industry Banking / Financial Services / Broking Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Role Category Operations Role Operations Manager Employment Type Permanent Job, Full Time Keyskills Banking Credit Cards Operations Management Avp Company Profile Mount Talent Consulting Private Limited Bank

Other Accounting


Experience: 6-11

Function: Accounting / Tax / Company Secretary / Audit