ITIL Specialist


  • Company:
    Calliere Group Inc.
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Customer Service

City:
Montreal
Province:
Quebec
Country:
Canada
Posted:
7/26/2013
Expires:
9/26/2013
Start:
ASAP
Type:
Permanent
Travel:
TBA
Dress Code:
Business casual
 
Job Description:
Our client is seeking an experienced ITIL Process Specialist to assist the Managed Services team in the review and implementation or their internal processes and procedures. This dynamic team is working on one of the departments key projects and requires Senior advisory leadership on how to strengthen their delivery of internal documentation and processes. 
 
Position: ITIL Process Specialists

Duration: 6 Months + 1x 6 month renewal option


Duties & Responsibilities:
•Communicate the organizational vision and the process’s strategic goals to business units and IT organizations
•Identify and assimilate similar and/or overlapping activities/initiatives within IT
•Coordinate inter-process changes with other process owners 
•Provide process ownership through design, implementation and continuous improvement activities in the process life cycle
•Work with all functions within the IT community to ensure processes are executed as designed and measured accurately and completely
•Ensure alignment of the process to the corporate and IT strategy
•Publicize activities and build commitment and consensus around Process Management activities
•Facilitate resolution of interface problems with other process owners
•Communicate with and manage the expectations of customers of IT Services
•Publish build, testing and deployment plans
•Conduct release plan reviews where necessary
•Participate in release control gates (as needed)
•Develop roll back and release procedures
•Communicate release status and disposition
•Update Master Release Calendar & Forward Schedule Of Changes
•Participate in Post Implementation Review (PIR)
•Ensure that all Customer and support staff are trained and provided with the appropriate documentation and information where needed

Desired Skills and Abilities:
•Experience working as an ITIL process specialist
•Experience advising on Release Control Validation
•Experience advising Senior Management and Management on procedural changes and process improvements
•Experience performing stakeholder interviews
•ITIL certification(s)
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