IT Process Analyst

  • Company:
    Thermo Fisher Scientific
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Biotechnology/Pharmaceutical/Medicine | Manufacturing/Industrial

Skill: production , implementation , process data , root cause; Exp: 0-3 years; Executes the Enterprise Incident and Knowledge Management policies and processes in adherence with global and local requirements resulting in the provision of stable and reliable IT Services Responsible for management of Incident and Knowledge investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures Provides input & requirements to the roadmap for the evolution of the 2 Processes Implements, manages and maintains the processes in Thermo Fisher ITSM tools (ServiceNow, HP PPM, etc) Coordinates and manages the day-to-day process activities, workflows and work instructions Coordinates with other ITSM Business Analysts to implement requirements from IT and business partners Ensures enterprise processes are executed across the Thermo Fisher enterprise Works collaboratively with process owners and stakeholders to re-engineer processes to be simple, repeatable, measurable, and achievable Continuously analyzes process data and drives opportunities to improve the processes or execution of the processes Defines and implements best practices and standards to improve Process execution efficiency Effectively use data and trends to create, develop, support and implement recommendations for improvements for quality, process and/or customer satisfaction Manage the ServiceNow Knowledge Management Database as the central repository of the data, information, and knowledge to manage the lifecycle of IT services Production of statistics and reports (KPIs and SLAs) to demonstrate performance of the Incident and Knowledge Management Processes Ensures all reporting and data is delivered in a timely manner Ensures that processes and sub-processes are compliant with SOX, HIPAA, PCI and any other legal or regulatory controls Supports design, development, and implementation of automated processes for gathering, populating, and maintaining Process data Works with external partners and third party suppliers whenever necessary to support the Process Other duties as assigned Link for schema

Production/Manufacturing/Maintenance

Degree: 

Experience: 0-3

Function: Production / Maintenance / Service Engg. / Manufacturing / Packaging