IT Help Desk at XL Dynamics India Pvt. Ltd.

  • Company:
    XL Dynamics India Pvt ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Financial Services/Stockbroking | IT-Hardware/Networking

Skill: Technical Support , Diagnostics , IT helpdesk , Installation , LAN Configuration , WAN Connectivity , Network Troubleshooting , Network Support , MCSE , CCNA; Exp: 1-5 years; This position is open only for male candidates willing to work in Night shifts.KEY RESPONSIBILITIESProvidingtechnical and diagnostic support for all hardware/software problems.Maintaining overall ownership of user s issue & service ensuring resolution within agreed service levels.Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.Managing service requests, software installations, new computer setups, upgrades, etc.Supporting the following technologies Microsoft Office 2007 products Word, Excel, Access, Internet Explorer, Windows 7/8, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.Troubleshooting network related issues.Troubleshooting login and domain related issues.Troubleshooting operating system and general software related issues.Recording escalations from employees and notify the IT head on any operational escalations and complaints.Resolving the queries in accordance with help-desk escalation process.

Technical Process | H/W Installation/Maintenance | Switching/Router

Degree: MCA/ PGDCA

Experience: 1-5

Function: BPO / Customer Care / ITES / KPO / Telecaller | IT Hardware : Hardware Products & Services