Interviews : Technical Support Associate (Voice/Non-Voice) – NFC


  • Company:
    Convergys
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 months ago
  • Category:
    CRM/CallCentres/BPO/ITES/Med.Trans

Skill: Technical Support , Technical process , Troubleshoot , Troubleshooting , inbound , outbound , remote support , Active Directory , international call centre , helpdesk , TSR; Exp: 0-3 years; Technical Support Associate (Voice/Non-Voice)Job Description – Inbound Technical Support. Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Candidate Profile-Any Graduate fresher can apply.Under-Graduate / drop out / pursuing Bachelors(6 months ICC experience)- can apply.BE/Btech fresher s are eligible.Excellent verbal and written communication skills.Flexible with 24/7 Environment.Salary up to 22000 take home & attractive Incentives amount.Additional Benefits- Two-way A/C cabs. (Convergys was awarded for best in industry transport service).Medical insurance worth 1 lakhs.Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhsGratuityEducation Assistance plan Annual entitlement of up to INR 24,000.Employee / corporate discounts at majority of retail chains / hospitals / laboratories.For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address-Address 4B, First Floor, Taimoor Nagar, Opp Taimoor Nagar Gurdwara, New Friends, Colony, New Delhi, Delhi – 110065Parvez- 8826295820, Anchal- 8826295818

Any Process – Both BPO Type | Any Process – International BPO Type | Technical Process | Voice Process – Both BPO Type

Degree: CA (Chartered Accountant) | CS (Company Secretary) | ICWA | M.Arch. (Architecture) | M.Com. (Commerce) | M.Ed. (Education) | M.Pharm. (Pharmacy) | M.Phil. (Philosophy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA | MD/ MS (Medicine) | ME/ M.Tech./ MS (Engg/ Sciences) | Master of Dental Surgery (MDS) | ML/ LLM (Law)

Experience: 0-3

Function: BPO / Customer Care / ITES / KPO / Telecaller