Incident Management

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    7 days ago
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Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :SW/Application Tech Support Practitioner

Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills :Incident Management

Good To Have Skills :No Technology Specialty

Job Requirements : Prior experience in data center operations required Technical problem and root cause analysis experience preferred and highly recommended to excel in position
Knowledge in technical concepts including relational databases eg Oracle, SQL, information systems eg networking, infrastructure /architecture, storage, virtualization Familiarity with SaaS Cloud applications/delivery model and networking concepts highly preferred
Proficient in other MS Office products Word, Powerpoint,Excel and Visio
Excellent English oral and written communication skills required
Strong interpersonal skills necessary for establishing and sustaining close working relationships with functional teams and subject matter experts as well as IT technical and support personnel

15 years of full time education