Helpdesk_Nuance_Yerwada

  • Company:
    CBRE SOUTH ASIA PVT. LTD.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Others

Skill: hospitality industry; Exp: 1-2 years; The responsibilities of the helpdesk executive will include Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion. Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, cost incurred, etc. Provide information to occupants on general enquiries. Provide daily, weekly, monthly MIS on the complaints received with status Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open. Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint Location-Yerwada & Viman Nagar, Pune Eligibility – Minimum graduate Minimum experience of 1-2 years in relevant field / hospitality industry. Training on handling the calls as per Client requirements. Training on the communication system employed by the OEM

Food & Beverage

Degree: 

Experience: 1-2

Function: Hotel / Restaurant