Helpdesk Senior Associate


  • Company:
    NTT Data Vertex Software Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: fundamentals , information technology , infrastructure; Exp: 0-3 years; At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Helpdesk Senior Associate to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). BPO-IND In these roles you will be responsible for Diagnoses and troubleshoots problems encountered with personal computer hardware, software and peripherals. Answers the help desk line and responds to users requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels. Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. Maintains user information and documentation. Participates in ensuring that customer requests via the ticketing system are managed to closure. Coordinates user requests with external vendors according to policies and procedures. Required Skills for this role include Undergraduate degree or equivalent combination of education and work experience. Demonstrated ability to develop business relationships and communicate effectively with the user community. Basic troubleshooting skills. Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment. Applies basic understanding of customer service techniques as required to address problems with PC based tools and products. Preferences Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product. Ability to communicate (oral/written) effectively in a professional/office setting Time management skills that require the ability to cope with a complex, changing environment. Solid troubleshooting skills. Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment. Applies knowledge of customer service techniques as required to address problems with PC based tools and products. *Required schedule availability for this position is Monday-Friday between 5 AM to 7 PM IST. The shift timings can be changed as per client requirements. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Job Segment Consulting, Cloud, Help Desk, Information Technology, Technology

Software Engineer

Degree: 

Experience: 0-3

Function: IT Software : Software Products & Services