Guest Services Agents

  • Company:
    Asiana International
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:
    Consulting Services

To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggageTo pay close attention and carefully listen to the needs of the guests and to attend to their special needsIf there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet mannerTo keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriatelyTo promptly respond to the customer’s inquiries and demands, and make arrangements for the subsequent services by coordinating with the other departmentTo promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth