Guest Relation Executive

  • Company:
    Hotel Fidalgo
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:

Skill: “Guest Relation Executive” , “Ground Staff ” , “Manage Guest Services ” , ” Client Service”; Exp: 2-7 years; Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations and financial transactionsPromptly address guests requests, like in-room diningActively listen to and resolve complaintsEnsure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concernsInform clients of our hotel services, including breakfast and dining optionsPromote all hotel amenities, conveniences and programs offeredManage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating proceduresAppraise team s performance and produce regular reportsLiaise withHousekeepers andWait Staff to provide an overall comfortable guest experienceExamine daily duties, assign tasks and check on progress

Ground Staff | Guest Relation


Experience: 2-7

Function: Hotel / Restaurant