Global CRM Manager, Pureit

  • Company:
    Hindustan Unilever Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Consumer Durables/FMCG | Manufacturing/Industrial

Skill: artificial intelligence , it management , it projects , crm , ivr , machine learning , leadership skills; Exp: 3-5 years; Global CRM Manager, Pureit ( Job Number 18000F9F ) Location India-Maharashtra-Mumbai-Mumbai HO Job Field Marketing Posting Date Oct-17-2018 End Date Nov-01-2018 Job Type Regular Shift Day Job Job Schedule Full-time Description Job Title Global CRM Manager, Pureit Job Location Mumbai INTRODUCTION We have launched a new innovative business model Pay Go recently. It is an IOT based water purifier with a pay as you go model of business. The same is piloted in Indonesia and starting pilots in India and Phils. There are strong headwinds for the business model. We scaled up in Indonesia September 2018. It has the potential to democratize the proposition with zero entry barriers and grow exponential over next few years. PayGo has two strong Pillars CRM & IT. the position is niche with an equal focus on the innovations in CRM as well as technology. JOB SUMMARY Data & Analytics Take Ownership of DATA flowing from PayGo ecosystem. Own all the three aspects of data 1) data Capture 2) data analysis 3) target right Segments Owning the consumer Journeys. Take owner ship of all MIS, Analysis, Regression analysis, Owning the consumer learnings and Journeys. Design and implement consumer engagement protocol to improve revenue, and consumer retentions. Present weekly the status, findings, suggestions to LT. Conduct regular PayGo Performance Review with key stakeholders within areas of responsibility Using consumer insights & data to come up with ways by which business can grow faster & concerns resolved quickly. Technology Study the impact of new technologies on PayGo. To do Pilot wherever its relevant. WhatsApp for business, Artificial Intelligence, Blockchains, chip technologies, TOC, Owner of Device Management Platform for PayGo. Develop regression analysis on Azure (Unilever Server), Design and implement preventive maintenance for purifiers using Device Management Platform features, progress to Machine learning and AI as the volumes increase, New technologies in payments space in PayGo MasterCard, IVR for simple offline payments etc., Take Ownership of the Projects on new Technologies and deliver the key milestones as per the timelines. IOT Issue Management Own the consumer complaints for the complete IOT ecosystem. Issue Management. Efficiency & Speed of Resolution. Vendor Management. SLAs for the Vendors, process development if required to reduce issues. Day to day handling of the IBM Annual Maintenance Service team & Device Manufacturers Support teams. KEY REQUIREMENTS Should have the aptitude to continuously improve user Interface & enhance consumer experience. Education Qualification MBA in IT from a Premier Business School with Engineering degree in computer science or IT preferred 3 to 5 years Experience in IT business Projects preferred. Advanced skills in data analytics ability to see, and analyse, complex issues from many perspectives and communicate them effectively to stakeholders across functions Experience of creating and managing project plans Ability to learn quickly, and come up with solutions of open-ended problems. Having a high level of ownership and drive to deliver business goals effectively Relevant experience in IT Operations or Business development. Experience in IT Management, Analytics, Business Development, IT projects. Leadership Skills History of running a reasonably sized portfolio / business on his/her own, OR running an IT Project completely on his/her own

Software Engineer

Degree: MBA/ PGDM

Experience: 3-5

Function: IT Software : Software Products & Services