Front Office Associate – TRYP by Wyndham Dubai


  • Company:
    Wyndham Hotels & Resorts
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    General

TRYP by Wyndham is now seeking a Front Office Associate – TRYP by Wyndham Dubai to join our team at TRYP by Wyndham Dubai in Dubai, Dubai.

Job Summary

The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. This is inclusive of assisting the Duty Manager is scheduling, printing, and answering phones

Education & Experience

+ Experience in a hotel or a related field preferred.

+ High School diploma or equivalent required.

+ Computer experience required.

+ Customer Services experience preferred.

Physical Requirements

+ Flexible and long hours sometimes required.

+ Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during entire shift.

General Requirements

+ Maintain a warm and friendly demeanor at all times.

+ Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

+ Must be able to multitask and prioritize departmental functions to meet deadlines.

+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

+ Attend all hotel required meetings and trainings.

+ Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

+ Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

+ Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

+ Must be able to cross-train in other hotel related areas.

+ Must be able to maintain confidentiality of information.

+ Must be able to show initiative, including anticipating guest or operational needs.

+ Perform other duties as requested by management.

Fundamental Requirements

+ Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

+ Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

+ Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

+ Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

+ Review Front Office log and Trace File daily.

+ Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

+ Be familiar with all in-house groups.

+ Be aware of closed out and restricted dates.

+ Assist Guest Service Manager in performing coordinator duties.

+ Be familiar with hospitality terminology.

+ Have knowledge of emergency procedures and assist as needed.

+ Use proper two-way radio etiquette at all times when communicating with other employees.

+ Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

+ Maintain and market promotions and guest programs.

+ Maintain a clean work area.

+ Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

**Job Location:** TRYP by Wyndham Dubai, Al Saef 1 Street Barsha Heights, Dubai, Dubai PO Box 215373

Employment Status: Full-time

**Employment Disclaimer**

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.