Skill: python , sybase , database , java , debugging , unix / linux; Exp: 0-3 years; Description Level 2 QA support service manages test environmental issues, queries and requests from a broad base of users including Development and Operations teams who require in depth investigation of issues discovered while testing. The Level 2 support service is responsible for a variety of issues ranging from simple queries to debugging the root cause of a fail trade. Additionally the level 2 QA support service manages the general stability of different QA/test environments. The level 2 QA support service enables development and test staff to focus solely on their primary purpose without the interference of support responsibilities. Level 2 QA support ensures that testers keep testing by proactively managing user issues and environment needs. These efforts enable the business to deliver new features and business optimally. The level 2 QA support organization is responsible for the resolution of the following ? Database, hardware and application alerts. ? Application connectivity alerts. ? User specific application queries. ? User specific bug investigation and analysis. ? User data, entitlements and capacity issues. ? General environment maintenance. Qualifications – Strong Unix/Linux knowledge. – Scripting with Shell/Python – Good database knowledge (DB2 and Sybase preferably). – Able to read and understand a Java Stack Trace. – Support experience. – Experience with a back-end financial system. – Experience working in a global team. – Able to popularize technical documentation.
Function: IT Software : Software Products & Services