Engineer- Support Operations

  • Company:
    NUANCE COMMUNICATIONS
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: udp , algorithms , tcpdump , java , ss7 , xml , camel , linux , shell scripting , mysql , perl , hadoop , python , information management , soap; Exp: 0-3 years; Engineer- Support Operations Location Noida, India Company Overview At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology. Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones. Join our Enterprise team;great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer. Job Summary Summary Technical Support Engineer responsible for Service Uptime, resolve issues within SLA, direct coordination with customers, in depth knowledge of the products assigned. Responsibilities 1) Service Uptime 2) Resolve issues within SLA 3) Direct coordination with customer 4) Customer satisfaction 5) SME for the projects assigned 6) Automation of tasks 7) Troubleshooting MIS/Report related issues 8) Preparing documentation required for smooth running of operations 7) New product integrations 8) Deploying releases 9) Creation of MOPs 10) Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing Qualifications Number of Years of Work Experience 2 Required Skills Java Application, Network protocol knowledge (TCP/IP, UDP, SS7, SIGTRAN, MAP, SMPP, SIP, HTTP/XML, CAMEL, SOAP) Linux, Shell Scripting, Perl, Python, Hadoop, MySQL, Oracle Tools Wireshark/Tcpdump Incident & Information Management Platforms like Jira/Service Desk etc Monitoring Tools like Science Logic, Nagios, Zabbix Technical Documentation Preferred Skills Familiarity with Agile Methods and Methodology Knowledge about CI/CD Configuration Management through Puppet, Chef, Ansible Education B.E./B Tech/ MCA

Software Engineer

Degree: MCA/ PGDCA

Experience: 0-3

Function: IT Software : Software Products & Services