Director Account Management

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    3 weeks ago
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**Who is Mastercard?**

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

**Job Title**

Director Account Management


Mastercard is recruiting talented individuals for a full time role in Account Management in supporting our Global Accounts team, which focuses on the sale and delivery of Mastercard products and services to leading Global Banks

We are seeking experienced professionals with management consulting, technology sales, banking and/or payments experience that can bring a technical aptitude to strategic problem-solving to address customer challenges and opportunities and drive increase sales for Mastercard.

Our best account managers are motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.

You will have the opportunity to contribute immediately through meaningful client-facing work in a rewarding, challenging and engaging work environment that emphasizes both team contribution and individual development.


This role is responsible for all activity within the selected customer group, setting and driving the strategy for each customer and coordinating all resources.

Responsible for driving Mastercard€™s strategy and the South Asia / South East Asia priorities with your accounts, this role is critical to Mastercard€™s ability to deliver it€™s medium to long term strategy as well as meet all short term objectives

The successful candidate must be comfortable and experienced at leading meetings with €˜bank€™ and Mastercard leadership and must be skilled at cutting through the €˜noise€™ to the heart of issues and opportunities

Develop strong customer relationships across levels and functions (particularly product, fraud, marketing, operations, strategy and information technology) and influence or change customer preference towards Mastercard as a strategic partner and solution provider.

The successful candidate must be expert in securing and coordinating indirect resources across Mastercard€™s matrix based organization €“ critical to the success of this role is ensuring that you can source the support required to deliver to your customer group

The successful candidate will have ownership of the customer P&L and Mastercard expects you to effectively manage your customer business agreements, make the right investment decisions to grow the short and long term value of the customer relationship and deliver your net revenue objectives

With a flat matrix structure the successful candidate will also engage in addressing some operational activities as required in this role and be the customer contact all activity. Responsible for all administrative and operational issues for the target customer set.

This role will be based in Mumbai and be have multi geographic responsibility within the South Asia and South East Asia region covering at least 3 to 4 countries.

The candidate should have worked with data analysts/ data scientists and be able to actionable insights and advice using the analytics. Ideally candidates who have been account managers for organizations that offer analytical services to financial institutions.

Identify portfolio opportunities based on data analysis and recommend course of action to internal team-mates and the external client. This aspect of the role will cover 17 markets across AP and EMEA.

Preference for candidates with work experience in technology organizations and conversant with cutting edge technology trends that impact the financial payments industry.

Negotiate contracts and execute and manage the customer contract agreement process.


Experience in retail banking, card payments or fintech industries, with good knowledge of electronic payments industry, trends, issuing landscape, economics and value chain (good awareness of digital payments and convergence trends/technologies will be a strong plus).

The candidate must have a strong track record in Strategic Sales and Client Account Management,;

Sound business judgment with established conceptual thinking and proven financial acumen and analytical skills

Strong ability to interact with and influence and build consensus across a variety of internal and external stakeholders and levels of leadership. Strong team player, ability to collaborate with peers and proven ability to work in a matrix organization

Demonstrates strong self-awareness, open to different approaches and ideas and open to challenging status quo to drive new business initiatives

Superior communications, presentation and interpersonal skills

Track record of performance on revenue and share growth

Strong impact and influencing, negotiation skills

Ability to thrive in an individual contributor role

Education Needed:

Undergraduate degree in computer sciences / engineering preferred; MBA required.

_Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.€‹_

_If you require accommodations or assistance to complete the online application process, please contact_ _reasonable.accommodation@mastercard.com_ _and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly._
Requisition ID: R-77299

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