Digital Workforce Process Engineering Manager


  • Company:
    JPMorgan Chase
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Engineering

Digital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations as well as responsible for leading critical reengineering and diagnostic efforts throughout the business, with the ultimate goal of improving both operating and financial performance. Typical projects are commissioned by senior executives and leaders throughout CCB and focus on the business’s most urgent transformation needs around AI, Machine Learning or Robotic Process Automation, organizational change, and/or functional strategy development needs. Typical engagements (not exhaustive) include:
Business Transformations
Process Assessment and Process Design for Robotic Process Automation, Machine Learning Or AI
Operations Strategy
Strategic Planning
Business/Function Transformation
Operating Models
Performance Consulting follows a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish Performance Consulting from other areas of the Firm. Typical project teams are comprised of 2 to 4 members, many of whom are former management consultants (internal or external). Projects are usually 4 to 12 weeks long, depending on complexity and scope.
The role of Vice President (VP) partners with the senior management across CCB Operations to prioritize, lead, and execute problem solving, issue identification, and performance improvement projects in digital transformation space leveraging tools such as RPA, ML or AI. VP’s oversee multiple work streams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and key recommendations. !|!Responsibilities:
Thought Leadership
“Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Work with team to develop work plans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts
Drive performance improvement through improved end-to-end process design and management
Drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning.
Apply new technologies to transform business operations; re-imagine business models leveraging modern industry innovations
Client Leadership
Advise and influence senior leaders and business executives on key business decisions and major change initiatives
Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
Lead interview campaigns, working sessions, and senior client presentations; maintain composure and presence in difficult client meets
Team Leadership
Lead one or more client projects, including managing multiple associates / analysts across several work streams
Collaborate with clients to build hypothesis sets, analyses, and roadmaps for solutions
Develop junior team members both formally and informally, including serving as a mentor
Identify potential roadblocks / obstacles and escalate issues as needed
Serves as a catalyst for Change Management
Lead and manage robotic work stream for target state process design and service delivery
Provide program management support for operationalizing end to end robotic solution
Manage process champion’s community for guidance, standards and issue resolution
Collaborate and partner with business SMEs to harness new technologies/innovations and drive robotics initiatives
Qualifications:
The ideal candidate will have an MBA and 8+ years’ experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 10+ years of experience in one of these roles in lieu of an MBA)
Ability to lead projects teams independently to deliver high quality results on time and budget
Ability to work across all levels of the business interacting with senior leaders down to front line associates
Presenting and communicating ideas to executives and senior managers within the firm; influencing decisions
Expert at solving complex business problems in a collaborative environment by thinking outside of the box, providing innovative solution with and without technology
Must be aa systems thinker; ability to know big picture and all its components; ability to communicate big picture to others
Exposure to or Understanding of and/or experience with Agile software development, scrum methodologies etc.
Exposure to or Experience working with Robotics/RPA and/or other emerging cognitive technologies (IBM Watson, Google Tensor flow)
Exposure to or Experience working with technology development; innovations such as block chain, bit coins, fin tech solutions etc.
Able to help guide and influence a business to identify better, faster, smarter processes
Has a passion for new tech, and is always on the lookout for “what’s new”
Management consulting background working across different domains/industries
Must have process re-engineering experience
Problem solving skills – Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
Client management skills – Advanced ability to closely partner with senior and line managers and other stakeholders on projects.
Project management skills – Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
Communications skills – Strong written and oral executive-level communications skills
Experience in the financial services industry is preferred, but not mandatory
Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus
Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)
Desired expertise in robotics/automation, quality or strategy
Ability to travel as needed (range: 25% to 50%; will vary by project)
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