Skill: desktop support engineer , customer support engineer , technical support engineer , hardware and networking , TRUOBLESHOOTING; Exp: 2-4 years; DESKTOP L1 ENGINEEREXPERIENCE Should have experience 2+ year on end user IT supportservices Knowledge about office, windows os installation Hardware supportDesktop and Laptop troubleshooting Basic knowledge  JOB PROFILEGive Permanent fix to thedesktop, printer problems, basic LAN & server Supportissues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktopsand remove virus. Esclate the problem to the technical specialist & to regional/ National Team Leads if not resolvedGood knowledge of computer hardware/Win OS installation and configuringDesktops/Laptop and related troubleshooting.Should have strong hardware experience.Good knowledge experience in configuration & troubleshooting of MS Outlook (Exchange and POP )Client configuration and troubleshooting.Level 1 troubleshooting for printer and peripherals related problems.Existing and new user profiles management in Active Directory Application assistance include Microsoft Outlook 2010, 2013 and Microsoft Direct Access for outlook communication without VPNGood communication skills and willing to work on shifts.L1Support for N/W trouble shooting.L1 Supportfor Router & Switches. Wifi device, Access point (AP) Installation, configuration & Trouble shooting.Knowledge of LAN crimpingL1Maintenance for Barcode, Deskjet, LaserJet & Line printers.–Wireless device support-Knowledge on latest technologies like Mac book, VC,BlackberrySupport for Hand Held Terminal (HHT) device, Bar code printers, label printers Support(Installation, Configuration & Trouble Shooting) Strong work ethic, detail oriented as well as excellent oral and written communication skills.-Sound problem resolution, judgment and decision-making-Experiencesupporting Windows platform Email Clients, Applications, basic hardware issues and network-Should be familiar withDesktop concept in an active directory environment.
Function: IT Hardware : Hardware Products & Services