Delivery Voice | Customer Service Representative

  • Company:
    HCL Technologies Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Software Services | IT-Software

Skill: customer service representative , process improvement , csat; Exp: 0-3 years; Delivery Voice | Customer Service Representative | Noida Job Summary LOCATION Noida DESIGNATION Customer Service Representative QUALIFICATION To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process. SKILLS BA, BBA, BCom, MA EXPERIENCE Fresher NO. OF POSITIONS 17

ITES Operations

Degree: MA (Arts)

Experience: 0-3

Function: BPO / Customer Care / ITES / KPO / Telecaller