Customer Support Specialist

  • Company:
  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    2 days ago
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Customer Support Specialist, Dubai, UAE Apply now Add job to shortlist Remove from shortlist You as a Customer Support Specialist will be a part of the Electrification Products division and will be based in Dubai, UAE. The Electrification Products division offers low- and medium-voltage electrical installations, including EV infrastructure, solar inverters, modular substations, distribution automation, switchgear, measuring and sensing devices, control products, including KNX systems designed to integrate and automate a buildings lighting, ventilation, heating, and security, wiring accessories, enclosures and cabling systems, data communication networks, and power protection. In this role, you will be responsible to guarantee an efficient and cost-effective customer service and order execution management to ensure a smooth business program in line with companys strategies considering financial & non-financial aspects in line with compliance regulation as well as internal policies. Senior professionals ( > 5 years of work experience) Tasks Main Accountabilities – Complete order management booking till delivery Order acknowledgement & updates pertaining to the status of orders to be sent to customer regularly as per KPI Ensure on time delivery to the customers Day to day follow up with factories, regional distribution center, purchasing teams and warehouse to ensure the on-time delivery of the materials. Ensure customer visits & develop strong relationships with customers and all internal key stakeholders Planning for monthly revenue target in terms of execution of orders Closure of sales orders within two months of booking of orders 100 PERCENT service level to customers (answer to all customer queries either by phone or through mails) Undertake all responsibilities with reference to procedures/processes Ensure all required data pertaining to the orders are incorporated in the system (SAP) Skillfully manage challenging customer situations Ensure AOTD & ROTD (Acknowledged/Requested on time delivery) as per the KPI Regular monitoring of customer payments proactively to avoid delays in delivery Actively monitoring order life cycle Support the team during month end for order booking Requirements Ideally you should have a degree/ diploma in electrical engineering or a degree in commerce / business management with 3 to 5 years of experience in customer support handling multiple customers. Sound knowledge of SAP/ERP with strong MS excel skills is required. You should take initiative, be-pro-active and follow solution-oriented work styles with intercultural sensitiveness. Good analytical skills, negotiation skills along with being a team player is a requirement for this role. Fluency in English and strong communication skills is required. Arabic language will be plus. Additional information Please note ABB reserves the rights to withdraw this job publication at any given time. Location Dubai, Generic, Utd.Arab Emir.