Customer Support Engineer – Routing and Switching

  • Company:
    Cisco Systems Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: ccnp , mstp , vrf , stp , switching , nexus , noc , l2 , l3 , bgp , routing , ccie , vlan , ipv4 , ipv6 , trunking , mpls , cisco , isis , vtp , vpn , ldp; Exp: 10-13 years; Customer Support Engineer – Routing and Switching Location Mumbai, Maharashtra, India Area of Interest Customer Experience Job Type Professional Technology Interest Networking Job Id 1246735 New Job Description Senior Tier 3 Engineer with experience in operations for IP-MPLS Technologies. You will be operating out of Reliance Jio campus in Mumbai, India and responsible for supporting the IPMPLS Operations team. Experience in large Service Provider environment with similar delivery responsibilities in past is mandatory. Roles & Responsibilities As a Tier 3 Engineer, handle escalations from Tier 1 & Tier 2 IPMPLS support engineers at RJIL NOC. Strong analytical and troubleshooting skills and must have the initiative, perseverance and commitment to see problems through towards resolution. Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues Interacts effectively with Cisco TAC and Engineering to solve complex problems. Troubleshoot & resolve the incidents and problem tickets within SLA Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues. Collaborate with cross functional teams of RJIL & Cisco to deliver better Operations KPI Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs. Active participation in Firmware & Software Bug Scrub, Testing & Validation in Lab. Active participation in Change Advisory Board Review Meetings with customer. A strong understanding of the ITIL framework and its application in a production environment. Provides preemptive recommendations on network design optimization based on KPIs across Operations, Service performance, Capacity and Network Security. Actively participate in Customer reviews towards Network augmentation. Actively drive Network improvement programs through measured Operations KPIs and best delivery practices Actively mentor the Operations engineers through various training programs. Attributes of a Successful Candidate We are looking for talent with following qualities and skills Ability to work in a fast-paced, high-pressure, cross-functional environment. Ability to work in 24×7 Shift Operations Demonstrate high-level of maturity and confidentiality. Attention to detail and interpersonal skills Possess strong presentation and communications skills Key involvement with cross-functional teams to resolve major customer issues. Have strong time management skills Ability to function effectively in ambiguous circumstances. Leads team collaboration extending beyond work group. Education & Experience Typically requires BSEE/CS or equivalent with 10 years of relevant experience in a network / telecommunications Operations or Technology support environment. CCIE (Lab) is highly preferred with a minimum certification of CCNP or its equivalent. Mandatory Skills L2 technologies – VLAN’s, trunking, VTP, Ether channelling, STP’s, RSTP, MSTP IPV4 & IPV6 addressing L3 technologies – ISIS (advanced), BGP, L3 technology troubleshooting MPLS – LDP, VRF’s, L2 & L3 VPN, M-BGP (advanced) Platform Skillset (either or all of) – ASR9K, ASR903, ASR920 & Nexus (Configuration & troubleshooting) Tools and automation (desired) – scripting (perl, Python, bash etc.,), industry tools – HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc., Demonstrates strategic skills Ability to formulate and deliver complex presentations. Demonstrated industry awareness About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it’s transforming our customers’ businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.


Degree: CS (Company Secretary)

Experience: 10-13

Function: IT Hardware : Hardware Products & Services