Customer Service & Retention Executive Bank Payroll -Salary 27K

  • Company:
    Hy Fly Consultancy
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Banking | CRM/CallCentres/BPO/ITES/Med.Trans

Skill: inbound , Outbound , Telemarketing , Customer service , Customer Care , Bpo , Call Center , Marathi , Hindi , Bengali , English , Ms Office , BCom , Aegon Religare , CoverFox , Tata AIA , Ergo; Exp: 3-8 years; Hy Fly Consultancywww.hyfly.inFree Placment / No Registration ChargesFinancial (Insurance) Co Payroll -Customer Service Executive -Day Shift -Sal 25K Receiving the customer calls within 20 seconds/ Respond to the customer via email with 1 working day of receipt of email.Handle customer inquiries both telephonically and by email.Research required information using available resourcesManage and resolve customer complaints.Manage escalated service concerns received from customers.Provide customers with product and service information.Enter new customer information into system.Identify and escalate priority issues.Route calls to appropriate resource.Follow up on customer calls where necessary.Document all call information according to standard operating procedures.Complete call logs & generate call reports Call/SMS/Whatsapp 8169652883- Dipti 8080702016 – Kanchan 9029420672 – SarahOr email ur resume on hyflyhr@gmail.comHy Fly ConsultancyFree Placement / No Registration Fees

Blended Process – Both BPO Type | Telemarketing | Voice Process – Domestic BPO Type | Personal/ Retail Banking

Degree: 

Experience: 3-8

Function: BPO / Customer Care / ITES / KPO / Telecaller | Finance / Insurance Services