Customer Service Representative


  • Company:
    Infoblox
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: configuration , ip , dns , networking , network , network configuration , technical support; Exp: 2-4 years; Customer Service Representative Technical Support Trivandrum, Kerala Description About Infoblox Infoblox is a company Head Quartered in California’s Silicon Valley with its subsidiaries spread across the globe. Infoblox is the industry leader in Domain Name System (DNS), Dynamic Host Configuration Protocol, and IP Address Management [IPAM] the category known as DDI. Infoblox acquired Netcordia, who was a developer and marketer of network configuration and change management software, NetMRI. Infoblox empower thousands of organizations to control and secure their networks from the coreenabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements. Infoblox is the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologiesand having fun along the way. Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships Infoblox is seeking for a Customer Service Representative (OFF Role) to join our team in Trivandrum. Customer Service Representative will be responsible for providing assistance to Infoblox customers. This involves responding to customer inquiries via phone, email and web, diagnosing/analyzing problems, and providing workarounds to customers. Responsibilities Provide assistance to Infoblox customers on administrative and non-technical issues Recommend new and existing solutions, which involves enhancing application/systems functionality, features and defect repair. Be intuitive and inventive by providing solutions and workarounds for customers. Troubleshooting will involve work in lab to recreate scenarios, analysis of logs, participation in web based remote sessions with customers. As a 24x7x365 organization, shifts, work on holidays and on-call responsibilities may be required. Skills & Requirements 1 years experience in handling International customers (US, UK or Australia) via phone. Excellent verbal and written communication skill Strong customer service skills. Outstanding analytical and organizational ability. Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment. Team player. Willingness to relocate to Trivandrum Willingness to work in night shift. Perks (Why do people want to work for Infoblox?) Work with a world class Team in a rapidly growing company. Opportunity to work with network teams from different companies worldwide. Career path with opportunitiesto grow your career. Gym and recreation area with Table Tennis, Pool table, Foosball, etc And many, many more perks

H/W Installation/Maintenance

Degree: 

Experience: 2-4

Function: IT Hardware : Hardware Products & Services