Customer Service Officer

  • Company:
    AU SMALL FINANCE BANK
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Banking

Skill: retail branch banking , banking , customer queries , liabilities , service manager , banking products , customer service officer , branch operations , risk; Exp: 1-3 years; Customer Service Officer – 20352 Description JOB DESCRIPTION Basic Information Position Title Customer Service Desk Grade/Level A1-A3 Vertical Liability Location Branches Business Retail Branch Banking Department Customer Service Organizational Relationships Position Reporting to Branch Operations & Service Manager Direct Reports if any NA Indirect Reports if any ( total number) BM Job Purpose Qualification Graduate, Preferably Post Graduate Relevant Experience 1-3 years of Customer Service/ Front Desk experience in Banking sector, Functional Competencies Selling skills, Negotiation Skills, Team Handling Behavioural Competencies Ability to handle angry customers with calmness, solution finder and patience to handle queries Job Responsibilities Financial Responsibilities Cross sells and promotes all banking products Non Financial Responsibilities Maker-checker roles, custodians, May I Help You role for customers and inventory authorizers Custodian – Custody of Safe Deposit Locker, and Maintaining custody and safety of the locker/vault/keys, Reviewing the contents or custody on a regular basis, Following the prescribed safety precautions Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries. Responsible for resolution of Customer grievance redressal, Address customer queries and offer the best solution based on Bank policies and guidelines, Assist the BOSM for fulfilling his/her responsibilities Assists customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank Tracks and develops plans to improve service quality Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts People Management Manage and lead team of Customer service Executives Compliance & Risk Responsibilities Comply all Bank policies and guidelines for the role and responsibilities Key Responsibility Responsible for ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers Job Customer Service Officer Primary Location Jaipur-N-JPRN-4-Paota_NH 8 Organization Liabilities Branch Operations and Services Schedule Full-time Job Posting 29/08/2018, 105629 AM Recruiter Ritika Toshniwal

Banking -General

Degree: 

Experience: 1-3

Function: Finance / Insurance Services