Skill: presentation skills , job posting , recruitment process , communication; Exp: 10-13 years; Job Description Job Description for CSR Lead Should have good understanding of Order to Cash process Good knowledge and understanding of SAP SD Module (i.e Pricing, Billing process,despatches,reporting etc..) Should have good knowledge on GST Law and related areas Will be good if he/she has any Project implementation experiences (such as SAP Project or in the area of Customer Services ) and have developed SOPs and process simplification/productivity etc.. Create better modes of operations to make customer service easier for both team members and customers Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends Ability to coordinate with other functions to resolve issues faster. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction Create and implement work procedures that will enhance the service delivery, operating procedures and standards Showcase good leadership skills to carry team members along Job Qualifications 10 Years with atleast 2 years experience on similar role Qualification Preferably MBA/CA , Mcom/Bcom with experiences with reputed MNC is also fine. About DowDuPont DowDuPont (NYSE DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at www.dow-dupont.com. The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.
Function: Human Resource / IR / Training & Development