CUSTOMER SERVICE ASSOCIATE IV

  • Company:
    TE Connectivity Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Telecom | Manufacturing/Industrial

Skill: crm , team player , edi , javascript; Exp: 4-7 years; CUSTOMER SERVICE ASSOCIATE IV About the company TE Connectivity is a $13 billion global technology leader. Our commitment to innovation enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TEs unmatched breadth of connectivity and sensor solutions, proven in the harshest of environments, helps build a safer, greener, smarter and more connected world. With 77,000 people including more than 7,000 engineers working alongside customers in nearly 150 countries, we help ensure that EVERY CONNECTION COUNTS – www.TE.com. Shift Details US Shift (700 PM to 400 AM) EMEA Shift (1200 PM to 900 PM) & APAC Shift (6.30 AM to 3.30 PM) Must be flexible in all of the above shift timings. Key Responsibilities TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. At TE we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package. Additionally, our career path planning and continuing education will help you achieve your professional goals Support the sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfilment and communication. Evaluates and implements improvements to sales programs and processes including anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies. Responsibilities Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment Grow and nurture customer relationships on every interaction that results in measurable customer value Offer custom solutions that benefit the customer Communicate via various channels such as telephone, email and chat with customers and internal support areas. Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests React positively to changing business conditions by proving to be flexible and adaptable Provides pre-sales and post-sales operational support. Manages order fulfilment. Researches customer/order issues, and delivers solutions working with internal departments Facilitates product and sales information flow Drives sales operations process improvements Serves as interface for order status, handles order escalation and material management. Responsible for influencing sales behavior and capabilities Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal and knowledge of CRM tools (SFDC) Track Shipments details of Customer orders Attend Customer calls and provide an update for their orders/schedules and any open queries Experience/Skills Required Graduation (10 2 3) is a must 3 Year experience in Customer Service/ Sales support roles. Excellent written and verbal communication skills. Should be self-driven and Customer centric. Working knowledge of Microsoft office Suite programs. Thrives in a multi-tasking environment and can adjust priorities on the fly. Ability to work in a shift based environment Team player, critical thinker, self-motivated and proactive positive attitude Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication Demonstrated consultative experience, ability to influence, resourcefulness Energized by a desire to help and connect with people Job Overview TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy. Responsibilities & Qualifications Competencies Values Integrity, Accountability,Teamwork, Innovation Please enable JavaScript Below is a searchable map that is not displayable via screenreader Follow this link to reach our Job Search page and search the available jobs in a more accessible manner Location Bangalore, KA, IN, 560070 Alternative Locations Education Experience Bachelors Degree (High School 4 years) Travel None Job Segment Engineer, ERP, Sales Operations, CRM, Customer Service, Engineering, Technology, Sales

Software Engineer

Degree: 

Experience: 4-7

Function: IT Software : Software Products & Services