Customer Functional Enablement Manager – SAP Concur Job

  • Company:
    SAP Mena
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: hiring , policies , workforce , communication , retention , communication skills , presentation skills , it; Exp: 3-5 years; Work Area Consulting and Professional Services Expected Travel 0 – 10 PERCENT 25 Career Status Professional Employment Type Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives. Position Description The Preferred Care Consultant is a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment. Functioning in a multi-task role, you will be working closely and concurrently with multiple customers to streamline their experience; helping them understand and strategize the best ways to utilize SAP Concur products based on their business needs or plans. Key to success in this position are ability to build strong relationships throughout all levels of customer organizations, strong organizational skills; accurate, clear written and oral communication skills; the ability to build trust and credibility through timely & accurate communication, development of strong relationships within SAP Concur, as well as strong department and product knowledge. Preferred Care is the highest tier of support SAP Concur offers to customers and this edition of service is chosen by customers with complex landscapes and expectations of high quality support in mission critical scenarios. What we are looking for? We are hiring strong techno functional candidates with a proven track record of collaborating with C-level executives. Individuals who are can take accountability to delivering the right outcomes for our customers and help deliver the most effective solutions from SAP Concur. In the first 12 months, you will Effectively communicate Preferred Care value propositions to customers Demonstrate a commitment to being customer-centric by ensuring legendary service is provided during every customer interaction across SAP Concur to ensure a high level of client satisfaction and maximize retention Advocate for the needs of the customer internally at all levels Monitor customer utilization of SAP Concur products and services on a continual basis and proactively reach out to clients as early as possible when risks present themselves Establish and report on a Customer Scorecard that summarizes service accomplishments, outcomes, areas of weakness and customer goals Escalate unresolved client issues as necessary to ensure timely resolution Routinely update the client, following SLA guidelines, on active issues to clarify need, gain additional information or to advise of status Identify and implement improvements to Preferred Care processes, to streamline and improve the speed and efficiency of the service To accomplish this, you will need Job Specific Specialized Knowledge & Skills Strong attention to detail and ability to work efficiently and swiftly Ability to thrive under pressure Aptitude to analyze a situation and recommend strategies and action plans Good understanding of business, financial systems and organizational decision-making Strong written and verbal communication skills Proven ability to engage and interact with internal teams to resolve issues. Self-motivated, able to work independently, as well as part of a team – working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner Strong presentation skills Ability to understand software best practices and capabilities Demonstrable strengths in project and process management Critical Performance Competencies Business Acumen/Strategic Business Perspective demonstrates business/marketplace knowledge (policies, practices, trends, etc.) Client Value Creation demonstrates concern for meeting internal and external clients needs in a manner that provides satisfaction and excellent results for the client Influence uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing SAP Concur s financial success Technical Aptitude – have a good understanding of SAP Concur technologies and their deployments Interpersonal build and maintains trusting relationships with associates and clients Organized – able to meet deadlines, work under pressure, and deliver on many things at once Personal/ Professional Effectiveness demonstrates ability to be self-directed and self-motivated Develop in-depth knowledge of our products, services and how they relate to customers needs Accountability holds self and others accountable for results Consulting experience required Understanding of Integration technologies and webservices Understanding of SAP technology stack and SAP FI systems is a plus What do you need to bring? Bachelors/Masters Degree in Computer Science or any other specialization or equivalent practical experience Minimum 3 – 5 years’ SAP Concur experience in client facing capacity with a high level of interaction with internal/external clients and partners Ability to travel upto 30 PERCENT 25 WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now. SAP’S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team



Experience: 3-5

Function: Human Resource / IR / Training & Development