Customer Care Professional

  • Company:
    American Express Banking Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Banking

Skill: learning , communication skills; Exp: 2-4 years; Customer Care Professional Locations Gurgaon, India Categories Customer Care Categories Operations Job Description This is a Band 28 requisition. Why American Express? Theres a difference between having a job and making a difference. American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Dont make a difference without it. Dont live life without it. JOB DESCRIPTION The Primary Objective Would Be To Deliver Very High Standards Of Customer Service By Handling Correspondence And Queries For Premium And High Value Customers. Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set. Suggest Process Improvements / Changes To Achieve & Ensure First Contact Resolution. Conduct Root Cause Analysis Of Incoming Correspondence To Recommend Changes In Work Flows, Procedures, Servicing Levels, Based On Customers Demands To Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times. Handle All Written Customer Enquiries, Maintenance And Non-Se Disputes For Customers In A Timely And Accurate Manner. Ensure Smooth Functioning Of Cmm By Meeting Key Performance Indicators & Achieving Laid Down SLAs. Work With Other Operations Departments And Customer Groups To Deliver Quality Service And Support New Product Launches, Promotions Etc Contribute Towards Team Goals By Strictly Managing Individual Productivity Targets. Ensure Complete Adherence To Approval Grid For Financial Adjustments By Team And Self. This role may be subject to additional background verification checks. Qualifications QUALIFICATION Graduate Good communication skills both written and oral . Analytical mind & attention to detail. High level of Customer sensitivity, commitment & service orientation. Amex product knowledge desirable . High result orientation. Ability to take independent decision & meet stringent deadlines ReqID 18017387 Schedule (Full-Time/Part-Time) Full-time Date Posted Nov 2, 2018, 53523 AM

Recruitment

Degree: 

Experience: 2-4

Function: Human Resource / IR / Training & Development