Customer Care Executive

  • Company:
    A leading Consulting company
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Consulting Services

Skill: “Customer Care Executive” , Telecalling , Telecaller , “Customer Servicing”; Exp: 2-5 years; Managelarge amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Any Process – Both BPO Type | Non Voice Process – Both BPO Type | Voice Process – Both BPO Type

Degree: 

Experience: 2-5

Function: BPO / Customer Care / ITES / KPO / Telecaller