Courier Operations Manager, Uber Eats – Cairo City Operations, Operations & Launch in Egypt About Uber Were changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now were a part of the logistical fabric of more than 600 cities around the world. Whether its a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And thats just what were doing today. Were thinking about the future, too. With teams working on autonomous trucking and self-driving cars, were in for the long haul. Were reimagining how people and things move from one place to the next. Uber Eats in Egypt is looking for a Couriers Operations Manager who can have a direct impact on the success of what will become one of Uber Eats largest countries in the region. The Courier Operation Manager will develop a deep understanding of our restuarants, owning critical projects from building our operations strategy to execution and jumping on challenges as they emerge. This role calls for a combination of project and stakeholder management, strategic thinking, analytics and strong operational execution. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next. What you’ll do As an Operation Manager you will be in charge of shaping and leading your city to success, delivering an amazing service to our users through building and scaling quality courier operations. Drive innovation and process improvement Uber is a company that moves fast and does things at large scale. You will help design processes; whether it be prospecting, onboarding, account management, training, and more to fuel growth and drive efficiency. Partner growth and obsession Grow number of partners on the platform, manage partner development, target key metrics, and ensure high-quality experiences on the Uber Eats system to provide the most reliable food delivery service. Lead a local team You will lead a local team on the ground that will help you manage all type of operations. You will develop the team while shaping and scaling the business operations. Strategy Decide which projects should prioritize, and set a bold timeline to reach those goals. Optimize Uber Eats courier funnel and delivery experience. Focusing your effort on driving speed, courier reliability and quality engagements. Hustle Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing contending priorities Experiment Take the lead on local tests of new practices and app-features and document learnings to help shape the global future of our product. What Youll Need Minimum of 3 years experience within strategy/management consulting, investment banking, business intelligence or any other similar role Experience working within Egypt and good understanding of the competitive landscape. Any knowledge of the food industry would be a plus! Proficient in Excel and ideally knowledge of SQL or other programming languages Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking Experience in designing, implementing, and analyzing strategic investments with a track record of successfully driving aggressive growth. Willingness to be “on the ground” building key relationships from all sides of the marketplace Ability to take initiative in a constantly-changing work environment Experience creating and optimizing processes Can do attitude — we are a lean team and responsibilities may fall out of ones exact job description; we are looking for folks who are willing to roll up their sleeves to get the job done Strong communication and organization skills. Open to learning and evolving your skill sets to match a fast pace company that has its own unique processes and work environment. About the Team Uber Eats recently launched in Cairo in one of our largest markets in the region. We are scaling quickly across the country and you will play a key part in solving the business challenges. This is an awesome opportunity be at the ground level of a rapidly growing product and be able to help further drive its growth. At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.