Contributor Operations & Tech Support

  • Company:
    Sabre Holdings Pvt Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:

Skill: scheduling , action , documentation , process improvement , production management; Exp: 0-3 years; Contributor Operations & Tech Support Date Jun 21, 2018 Location Bangalore, Karnataka, IN Company Sabre Req ID 39727 Job Family Information Technology/Software Development Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry – from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region. Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company. Job Description Leads day-to-day production management activities including the investigation and resolution of incidents, problems, and working on assigned queues Leads prioritization of problems, incidents, and service requests, leveraging customer business understanding and technical comprehension of the issue Initiate & lead the technical bridges for all critical Incidents Manages communication of incidents, problems and escalations to internal and external partners Communicate system owners / on call team join the operations bridge management Approves all changes to the process and development of process improvement plans Expand capabilities in one or more initiatives and demonstrate to take on greater responsibilities Able to multi task & provide Support to multiple technical teams. Assist other team members on the floor whenever required. Owns all Incidents and Service Requests throughout the lifecycle Participate in Daily Operations & Problem call to report on assigned status of service report and problem task update Responsible for scheduling ensuring coverage for extended business hours and after hours on call Manages work queues for appropriate action Assists management in reviewing processes and procedures, identifying gaps and needed tasks Oversees documentation of internal processes and procedures to include support with Global partners Acts as first escalation for incidents or service requests Sabre Corporation is the leading technology provider to the global travel industry. Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. Stay connected with Sabre Careers Job Segment Technical Support, Business Process, Technology, Management



Experience: 0-3

Function: Production / Maintenance / Service Engg. / Manufacturing / Packaging