Skill: sun solaris , devops , big data , oracle , application support , unix , data mining , sql , aix , database , linux , hadoop , hp-ux , operating system , software delivery , toad , problem solving , windows , written communication , infrastructure , project delivery; Exp: 2-3 years; Perform incident and problem management activities, including working closely with technology and business stakeholders to provide innovative and tactical solutions to issues as well as improving the performance of our Applications and processes; this will include managing major incidents, performing post incident reviews and coordinating with our various 3rd party suppliers Plan execution timelines/activities of various major releases and critical changes into Production and DR environments in collaboration with our development and technology support teams; this will include creating & managing change requests in accordance with Barclays Change Management standards Working with colleagues help to identify repetitive or time consuming processes that can be automated and identify solutions that can be implemented across the team Creation of required knowledge base documentation required to support applications, including appropriate sign-off where required Coordination of various support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects Off-hours on-call support will be required for this role on a rotational basis Stakeholder Management and Leadership Work closely with our teams across Compliance Technology (including RTB & BTB colleagues) to provide best in class support of our applications Coordination with various support, business and development teams in ensuring requirements are scoped correctly as per banks Change/Incident/Problem/Resilience standards. Provide input to training plans and develop training materials for RTB led training. Work with BTB contacts to develop deeper training sessions for BTB led training. Identify where there are technology gaps that may need to be addressed through in house technology training opportunities or external providers, if necessary. Collaborate with RTB and BTB colleagues to identify areas of knowledge that need improving and define a plan to address these Take full responsibility for ensuring adherence to the RTB KPIs, adapt procedures as appropriate, implement personal performance metrics to demonstrate adherence of team members to the procedures, perform spot checks on quality of data for each discipline. Decision-making and Problem Solving Has excellent investigative and analytical skill, able to quickly identify the core issues in order to improve and fix services and processes. Is able to assess risks and impacts and make logic based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of application support team. Understands when decisions and actions will have an impact on the cost, risk and behavioural profiles of systems and processes, and when to escalate such impacts to business owners for agreement. Awareness of the cost and risk impact of the decisions and recommendations that are being proposed Must be able to demonstrate good use of MS PowerPoint and MS Excel Excellent oral and written communication in both formal and informal settings, and at all levels of seniority Pro-active, thorough, organized and energetic Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Person Specification Basic Qualifications/Skills Non-Technical High School Diploma. 2-3 years experience working within a support function & ITIL Environment. 2-3 years experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking. 2-3 years experience working as part of a project delivery team in either a Waterfall or Agile SDLC (Software Delivery Lifecycle) model. Technical 2-3 years knowledge of working on UNIX environment with exposure to one or more well-known UNIX flavours such as IBM AIX, HP-UX, Sun Solaris and/or Linux. 2-3 years experience of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling. 1-2 years experience of working with a Windows based operating system. 1-2 years experience of job scheduling, batch jobs etc and has exposure to one or more of scheduling tools. 1-2 years experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef. Preferred Qualifications/Skills ITIL certified. Experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function is favourable. Is aware of one or more Oracle related utilities such as SQLPLUS, sqlldr, utl_file and has exposure to working to different DB client tools such as TOAD. Is aware of Performance tuning concepts such as explain plan, query optimization, table scans etc. Exposure to Data Mining and Big Data Analytical tools, such as Hadoop, is favourable Keeps abreast of industry trends and marketplace experiences Project Management experience; specifically, under the Agile methodology is favourable. Purpose and Values Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it. Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question What is Barclays for? and it should guide our every action as employees. Respect We respect and value those we work with, and the contribution that they make. Integrity We act fairly, ethically and openly in all we do. Service We put our clients and customers at the centre of what we do. Excellence We use our energy, skills and resources to deliver the best, sustainable results. Stewardship We are passionate about leaving things better than we found them.
Degree: ME/ M.Tech./ MS (Engg/ Sciences)
Function: IT Software : Software Products & Services