CommOps Manager, Brand Safety Initiatives

  • Company:
    Uber Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:

Skill: building , structural , design , project management , engineering; Exp: 2-5 years; CommOps Manager, Brand Safety Initiatives Community Operations, Global Community Operations in Gurgaon, India Were changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now were a part of the logistical fabric of more than 600 cities around the world. Whether its a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And thats just what were doing today. Were thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, were in for the long haul. Were reimagining how people and things move from one place to the next. About the Role As part of the India SA Community Operations team you will be a critical member of India Community Operations team and will be responsible for leading multiple projects and programs to improve rider & driver experience, deliver high quality support working closely with global network team and BPO partners and ideate & deliver on new initiatives. What Youll Do You will interact closely with the Central Community Operations teams, Centre of Excellence, Regional Trust and Safety team, and City Driver and Rider Operations teams to design and operationalise strategic projects focussed on either improving the customer support experience or increasing efficiency of our support processes. Your areas of focus will include Program/project management Be a hustling multi-tasker, supporting community operations across the region. Youll be THE go to person for many key initiatives, not just for Community Operations, but across key teams within the organization such as Trust and Safety, Legal, Corporate Communications, Marketing, CRM and Central Operations. Strategic projectsBuild out proposals, launch and stabilize projects/programs for the leadership teams view such as launch of new modalities, proactive support etc. Drive strategic projects such as process improvement initiatives, segmentation, cost optimization, network optimization etc. Processimprovement Identify operational and structural weaknesses and help improve existing or develop new processes to keep the regional teams as efficient as possible. Scale Build, maintain, and communicate detailed reporting models to assist community operations expansion efforts, and make data driven decision. Buildrelationships Interface with other functional areas (Engineering, Business Development, People Operations, Product, Legal, Finance etc.) to ensure we are bringing all available tools to bear on our toughest problems. Lead by example Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively and then to funnel that energy into concrete processes and execution plans, move fast, be biased toward action What Youll Need Education Bachelors Degree/MBA or equivalent experience from Tier 1 institution; Work Experience Minimum 2 years of consulting and/or high growth startup experience Stakeholder management Experience managing multiple stakeholders across regions and teams Team Management Demonstrated team management capability of mid-size team OwnershipYoure a self starter. Youre ready for the autonomy that comes with building a new team within Uber with minimal oversight Analytical Skills Youre an analytical problem-solver. You quickly identify key metrics of success, digest complex data sets, and build data-driven action plans to respond to market conditions CommunicationStrong written & oral communication and comfortable dealing with senior leadership About the Team Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has one mission make Customer and Partner Experience our #1 competitive advantage without compromising financial sustainability. You and your team will champion this mission every day until there are no doubts its a reality. At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


Degree: MBA/ PGDM

Experience: 2-5

Function: Aerospace / Civil & Site / Electrical / Mechanical / Engg. Projects