Cluster Head – Urban

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Financial Services/Stockbroking | Banking

Skill: hiring , salary , communication , retention , decision making; Exp: 5-8 years; Job summary Location Multiple, India, Asia Career Level Senior (5 years of experience) Education Advanced Degree Job type Full time Positions 3 Salary Negotiable Cluster Head – Urban About this job Responsibilities Ensuring that the targets are met for the assigned geography Managing the day to day activities of the sales force in order to implement the organizations overall strategy for the assigned geography. Ensuring that customer acquisition targets for both in-house and third party products such as current a/c savings a/c, WASA, Joint liability (JLG) loans, mutual funds, insurance etc. are met Building a customer base in order to explore opportunities to cross sell/up sell FINO products as well as third party products Responsible for ensuring that merchant appointment targets are met Seeking new opportunities for expanding the market for overall business Overseeing pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures. Managing sales/transactions in the allotted cluster/geography Ensuring smooth process flow for new customer enrollment at various urban merchant points as well as the branches Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures Responsible for growing customer base; consumer and business relationships through internal and external marketing programs, developing and growing business and consumer relationships. Ensuring quick and seamless process for customers Managing existing relationships and developing new relationships with customers Managing escalations Coordinating with bank branches as and when required Ensuring highest level of confidentiality is maintained with all the information obtained Overseeing roadshows and sales initiatives to mobilize customers to urban merchant points as well as the branches Collaborate in the hiring, training and retention of staff Responsible for P&L ownership of the cluster Skills Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues. Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees, merchants. Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required. This position requires a perceptive person who is capable of relating to individuals at all levels. Ability to work in a fast-paced environment The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. Detail oriented, strong organizational skills, and high degree of accuracy. Self-starter, ability to work independently. Locations Ahmedabad Hyderabad Mumbai



Experience: 5-8

Function: Human Resource / IR / Training & Development