Client Success Specialist

  • Company:
    Quotient
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Advertising/PR/Event Management | Entertainment/Media

Skill: leading , sales team , sales , targeting , customer success , manager , retailer , account management , marketing , promotions , collaboration , distribution network; Exp: 1-4 years; Client Success Specialist Operations Cincinnati, Ohio Description The Client Success Specialist works closely with cross-functional teams to ensure end-to-end flawless execution of campaigns on behalf of Quotients clients. The Customer Success Specialist is responsible for operational excellence, the facilitation of Quotients technology into campaigns, solutions for optimal campaign performance and driving strategic campaign results. In addition, this role is responsible for the day-to-day relationships with clients, agencies and interdepartmental teams. Successful candidates will be curious, self-motivated and driven to deliver operational excellence and dedicated to world class customer service. Position Responsibilities Exhibit exceptional customer service and collaboration skills. Use data, historical insights and account knowledge to assist sales in campaign development. Lead end-to-end operational relationships with assigned sales team, client(s) and agencies. Manage new campaign launches and develop and maintain campaign calendars and tasks. Assist client with onboarding, technical execution, program implementation, and first-tier technical troubleshooting. Assess client profitability using tangible and non-tangible metrics to increase efficiency. Using Quotients proprietary analytics platform, provide alerts and other reporting to clients advising them of campaign performance. Provide strategic optimization recommendations to meet client’s marketing objectives. Ensure and maintain overall campaign quality. Provide operational consultative best practices and recommendations to Clients, Sales and Production teams. Ability to evaluate processes and continually seek improvement ideas. Assist with special projects as assigned by Regional Client Success Manager and/or Director of Client Success. Some evening and weekend hours are required. Position Qualifications Bachelors Degree in business, communications, marketing or related field (and/or equivalent, relevant work experience). Minimum of 1 years experience in Campaign Management, Account Management or Customer Service/Client Services – dealing directly with internal business teams, clients and Sales Executives. Superior written and verbal communication and the ability to effectively communicate via email, phone and in-person (as needed) with remote colleagues and clients. Proven ability to establish and maintain strong client partnerships. Analytical skills and ability to draw insights from data and reports. Must have technical proficiency with Microsoft Office and Internet browser tools. Excellent organizational skills including strong attention to detail. Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce. Proven ability to problem solve issues through first tier-troubleshooting, manage issues through resolution and apply learnings to future situations. Online marketing and advertising experience is highly desirable (but not required). About Quotient Technology Quotient Technology Inc. (NYSE QUOT) is the leading digital promotions, media and analytics company using proprietary data to deliver personalized digital coupons and ads to millions of shoppers daily. Our core platform, Quotient Retailer iQ, connects to a retailers point-of-sale system and provides targeting and analytics for consumer packaged goods (CPG) brands and retailers. Our distribution network also includes our Coupons.com app and website, thousands of publishing partners and, in Europe, the Shopmium mobile app. We serve hundreds of CPGs, such as Clorox, Procter & Gamble, General Mills and Kelloggs, and retailers like Albertsons Companies, CVS, Dollar General, Kroger and Walgreens. We operate Crisp Mobile, which creates mobile ads aimed at shoppers, and Ahalogy, a leading influencer marketing firm. Founded in 1998, Quotient is based in Mountain View, California, with offices across the U.S., in Bangalore, India; Paris and London. Learn more at Quotient.com, and follow us on Twitter @Quotient.

Channel Sales

Degree: 

Experience: 1-4

Function: Sales / Business Development